Support

How do I make my payments at www.iwanfit.com?

You have one payment options now:

Direct bank transfer

We will support multiple payment methods in the future.

Are there any hidden charges when I make a payment?

No, there are no hidden charges. All listed prices are inclusive of all taxes. We provide free shipping on all orders.

What are you supposed to do if you haven’t received the invoice?

All orders are shipped with an invoice from IWANFIT. In case you don't receive an invoice, you may submit a ticket by filling out this simple form at support coco@wandisplay.com (support@iwanfit.com).

How to track your order?

A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting www.iwanfit.com and clicking on "Track your order"

This will tell you the approximate delivery time of your order and the current shipping status.

Returns & Replacements:

What is the procedure after replacement has been placed?

If a replacement has been requested, then we will send you an email explaining the complete process. It will be initiated after we receive the original item from you.

When are returns acceptable?

Delayed delivery of the product

In case the product is not received, you can cancel the order and the full amount will be refunded back to the you within 14 working days. (IWANFIT is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).

Wrong product received.

Damaged product received.

In such cases, we require that

- Items should not be installed or used.

-All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.

What if the item is damaged or you want a replacement?

If your order arrives visibly damaged, please contact IWANFIT Customer Service immediately. You can reach out to us at support coco@wandisplay.com (support@iwanfit.com) with your order ID and images of the product. IWANFIT will dispatch a replacement or initiate a refund immediately.

If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at support coco@wandisplay.com (support@iwanfit.com), mentioning your order ID. IWANFIT will dispatch a replacement or initiate a refund immediately.

How do I cancel my order?

You can cancel your order by filling out this simple form HERE, before the item has been dispatched.

If the item has not been delivered, you may cancel the order by refusing delivery.

Your refund process will be initiated after we receive the original product from the courier.

How long will it take to complete the cancellation request?

It usually takes 2 working days to cancel an order. You will be notified about the cancellation by call or e-mail. If the item has already been dispatched, it will take around 7 working days for the cancellation and refund process to complete, once the product is returned to our warehouse.

Legal Disclaimer:

Under the following circumstances, IWANFIT's disclosure of your personal data and private information will not be regarded as a breach of contract, including:

(1)IWANFIT has obtained your explicit authorization;

(2)According to relevant laws and regulations, IWANFIT is obliged to disclose;

(3)Judicial or administrative agencies require IWANFIT to provide them based on legal procedures;

(4)Disclosure within a reasonable scope in order to safeguard the public interest of society and the legitimate rights and interests of IWANFIT;

(5) IWANFIT may cooperate with a third party to provide users with relevant network services or use its data collection tools to improve its own services. In this case, if the third party agrees to assume the same privacy protection responsibility as IWANFIT, then IWANFIT may disclose your information within a reasonable range;

Although IWANFIT has made great efforts to protect the privacy of users, it still cannot guarantee that the existing security technical measures will protect your personal data and privacy from any form of loss. You are fully aware of the above situation and will not pursue IWANFIT's legal responsibility for this.

The use of website is governed by terms and conditions. We have the primary right to change, replace, add or remove any portion, content, information or product of this website without any prior notice including the terms, conditions and policies of this website. It is your responsibility to review these policies for any updates. Your use of this website means that you agree to these terms and conditions. Your use of any information or material on this website is entirely at your own risk. It is not our responsibility to ensure that the information or materials available meet your specifications.

We are active on third party sites such as Facebook, Twitter and LinkedIn. These are only for sharing or for listing purpose and we take no responsibility of these sites or of their contents listed on our website. We deny all liabilities and take no responsibility for the content that may be posted on such third party websites by the users of such websites including the comments posted by them. Neither we nor any third party provide any warranty as to the accuracy of the information and products offered on this website. You acknowledge that such information and products may consist of some errors or inaccuracies at any point of time.

Product Accuracy:

The images of the items on the website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the items. Your items may vary slightly from those images. All sizes and measurements of items are approximate; however we do make every effort to ensure they are accurate as possible. We take all reasonable care to ensure that all details, descriptions and prices of items are as accurate as possible.

Product Pricing:

We make sure that all the pricing details appearing on the website are accurate. However errors may occur, in that case information would be provided to you if an order has been placed by you. In case you want to cancel the order we would willing help you and refund the amount (if already been paid). If we are unable to connect with you we would cancel that order. Also prices for items may change from time to time without any prior notice. However it would not affect the orders that have already been dispatched. The price of an item includes GST taxes at the prevailing rate for which we are responsible as a seller.

We will not make your Personal Data available to any third party without your consent. On rare occasions, we may disclose your Personal Data if we are required by law to do so.

If you choose to voluntarily disclose your personal information, the protections of This Policy will not cover such disclosure of information. Please think carefully before deciding what information you disclose.

IWANFIT is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays.

Why does the delivery date does not match with the delivery timeline?

We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.

Why does the estimated delivery time vary for different items?

Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver to your location. Please allow 7 to 10 business days for your order to arrive.

Product Accuracy:

Product Pricing:

We will not make your Personal Data available to any third party without your consent. On rare occasions, we may disclose your Personal Data if we are required by law to do so.

IWANFIT is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays.

Why does the delivery date does not match with the delivery timeline?

Why does the estimated delivery time vary for different items?

Terms and Conditions

One can find the general terms and conditions on which we provide all our products and services. Thank you for choosing our service based on these terms.

TERMS OF USE

This website, located at www.iwanfit.com or any of our affiliated sites including mobile and/or Internet applications or "apps" (collectively, the "Site"), is provided by Movwing technology(SHENZHEN)Co. Ltd. (IWANFIT, "we," "our," or "us") to the person accessing this Site ("you," "your")

Introduction

The domain name www.iwanfit.com is a website which is operated by FORMIKE ELECTRONIC CO.,LTD. a company incorporated under laws of china with our registered office at Flats 401-403, 4/F, Block B,iPARK Building No. 26 DengLiang Rd., NanShan District, ShenZhen, 518054,China. The use of website is governed by the following terms and conditions. We have the primary right to change, replace, add or remove any portion, content, information or product of this website without any prior notice including the terms, conditions and policies of this website. It is your responsibility to review these policies for any updates. Your use of this website means that you agree to these terms and conditions. Your use of any information or material on this website is entirely at your own risk. It is not our responsibility to ensure that the information or materials available meet your specifications.

Our Services

www.iwanfit.com offer customers the widest variety of smart electronic accessories at affordable prices. Upon placing an order, iwanfit.com shall ship the product to you and be entitle to its payment for the service.

Third Party Websites

Privacy

Your privacy is important for us. We treat it as our asset and serve to keep this asset confidential. However we may use this information for internal record keeping, improve our products and services, promote about new products or information which you may find interesting, to contact you for market research purposes. It may be done via e-mail, phone or fax. We are committed to make sure that your personal information is safe. In order to do this we have set up certain procedures to safeguard and secure the personal information.

Product Accuracy

Product Pricing

Payment

We carry out a standard pre-authorization check on your payment card to check the availability of sufficient funds in order to complete the transaction process. After this pre-authorization check the amount will be debited from your account to complete your order. Before shipping or delivery we may confirm your order on phone or via e-mail to provide you with a safe online shopping.

Delivery

While placing an order you will be given various options for delivery and this will vary depending on the area from where you want to place an order. After placing an order you will receive an e-mail conformation describing the details of your order and also the estimated time. Generally the maximum estimated delivery time is 7-10 business days. At times the delivery to its destination may take longer than the estimated time due to unforeseen circumstances for which the management will not be responsible. However, we will reach you by an e-mail or sms.

Products on this website are sole

At IWANFIT, we respect your privacy. We believe in transparency, and we're committed to protecting your Personal Information. Our Privacy Policy ("This Policy" for short) describes you how we collect, use and protect your Personal Information when you use the IWANFIT Service(the "Service") including IWANFIT's products, IWANFIT's websites, IWANFIT's mobile applications (the "Apps"), Patents by IWANFIT, IWANFIT Payments, IWANFIT's public Application Program Interfaces (the "APIs"), and our other services provided by FORMIKE ELECTRONIC CO.,LTD(collectively, "FORMIKE", "IWANFIT" "we", "us", "our", "our company").

If you click the "I agree" button or enter user login page, confirm that you have read, agreed to This Policy and completed the login, or obtained and used the Service provided by our company in any other way, you are deemed to have read this agreement in detail contents, agree to abide by this agreement. You should no longer refuse to perform this agreement on the grounds that you do not understand the contents of this agreement.

This Policy does not clearly stipulate matters, and the Terms of Use shall prevail.

1. Collect Your Personal Data

We create IWANFIT to help everyone enjoy luck and build a fit lifestyle through the Service. Like many services, we collect and receive the following types of information when you use the Service.

Account Information. Some information is required to create an account, such as your name, email address, password, date of birth, gender, and in some cases your phone number. You may also choose to provide other types of information, such as a profile photo, biography, country information, and community username. Plus, you may choose to provide us with additional information, like your records for weight, sleep, or health tracking; an alarm; and messages on discussion boards or to your friends on the Service.
Payment Information. Some services are required to process payments and transactions with third parties. If you activate this feature, you must provide certain information for identification and verification, such as your name, billing & shipping address, credit, debit, or other card numbers, card expiration date, and CVV code. This information is encrypted and sent to your card network, which upon approval sends back to your device a token, which is a set of random digits for engaging in transactions without exposing your card number. For your convenience, we may store credit card information and other information provided to us during checkout, for billing and payment purposes, and processing your transaction. Members in certain countries can select to save their credit card information to expedite checkout for future purchases. You can remove the token from your account using your account settings. We do not store your transaction history.
Usage Data. We collect and log the Internet or other electronic network information on how you and others access and use the Service, for example, the act of exercising or sharing an IWANFIT's page. Usage data may be collected through cookies and similar technologies.
Location Information. We may automatically collect certain information through technologies like cookies to remember things about you so that we can provide you with a better experience when you use the Service, including IP-address and information about the pages visited. We will not use cookies for any purposes not stated in This Policy. You can manage or delete cookies based on your own preferences. Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
Device Information. We collect information about the number and type of devices you use to connect to the Service, as well as information about the operating systems on those devices (e.g., iOS, Android, Windows).
Information We Receive from Third Parties. We may also link your account information with data we receive from our partners and other third parties to help understand your needs and provide you with a better experience. For example, if you create or log into an IWANFITaccount using your Google Apps credentials via single sign-on, we will have access to certain information such as your name and email address as authorized in your Google Apps profile settings.

2. Use Your Personal Data

We are committed to protecting the privacy of your information. We may use Personal Data for a variety of purposes including:

Provide, Maintain, and Improve the Service. We use a number of technologies to deliver the Services to you, honor our Terms of Use contract with you, and help you get the most out of the Service. Our systems automatically analyze your data to power AXLOIE features and to continually improve the Service for you. This may include, for example, providing you with your IWANFITdashboard tracking your exercise, activity, and other trends; making sure you find what you're looking for when you search your account; suggesting IWANFIT service features or products to you that we think will help you get the most out of our Service; improving and personalizing the Service and developing new ones; providing troubleshooting and customer support.
Communicate with You. In accordance with your communication preferences, we use your information when needed to send you the Service notifications, contact you to promote new products and features that we think you would be interested in, make special offers, and respond to you when you contact us. You can control marketing communications and most IWANFITService notifications via the "Unsubscribe" link in an email.
Promote Safety and Security. Our systems may use the information we collect to promote the safety and security of the Service, our users, and other parties. For example, our systems may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, detect spam, malware, respond to a legal request or claim, conduct audits, and enforce our terms and policies.

3. Disclose Your Personal Data

We will not make your Personal Data available to any third party without your consent. On rare occasions, we may disclose your Personal Data if we are required by law to do so.

You may post your information to Movwing's public areas (such as Community), which allow you to communicate with others, submit writings, music, videos, audios recordings, computer graphics, photographs, pictures, data, questions, suggestions, comments, or other contents.

It is worth noting that anything you post to the Community is public -- others will have access to your information and may use that information or share it with third parties. Information you choose to post or make available in the Community may be viewed, collected, and used by others. We may use the content, or any portion of the content, for advertising, marketing, publicity, and promotional activities.

4. Protect Your Personal Data

Security is important to us and we know it is important to you. We use reasonable security measures to help protect your personal information from unauthorized or accidental disclosure, access, misuse, loss, or alteration. We are committed to protecting your personal information; however, please be aware though that there is no such thing as "perfect security" on the internet.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow the Payment Card Industry Data Security Standard (PCI-DSS) requirements and implement additional generally accepted industry standards.

5. Legal Disclaimer

Under the following circumstances, IWANFIT's disclosure of your personal data and private information will not be regarded as a breach of contract, including:

(1)IWANFIT has obtained your explicit authorization;

(2)According to relevant laws and regulations, IWANFIT is obliged to disclose;

(3)Judicial or administrative agencies require IWANFIT to provide them based on legal procedures;

(4)Disclosure within a reasonable scope in order to safeguard the public interest of society and the legitimate rights and interests of IWANFIT;

6. Aliyun

Our store is hosted on Aliyun. They provide us with an online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Aliyun data storage, databases, and the general Aliyun application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Aliyun stores your credit card data. It is encrypted through PCI-DSS. Your transaction data are stored only as long as they are necessary to complete your transaction. After that is completed, your transaction information is cleared.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, are a joint effort of brands like Visa, MasterCard.

7. Third Parties Services

The Service may display or permit linking or other access to or use of third party contents, websites, apps, services and resources (collectively "Third Party Services") that are not under IWANFIT's control. We will not disclose, trade, rent, sell or otherwise transfer your Personal Data without your consent, except as otherwise set out herein.

Once you leave the Service or are redirected to third party services, you are no longer governed by This Policy or Terms of Use. On some occasions, we may share your Personal Data with the below categories of third parties:

Our advisors and affiliates.
Service providers assisting with our business activities, including hosting providers, providers of IT support and analytic service, delivery services, or international distributors.
Other third parties with your consent.

Links

When you click on links in the Service, they may direct you away from our channels. We are not responsible for the privacy practices of other channels and encourage you to read their privacy statements.

8. Access & Control Your Personal Data

To value your privacy, you can contact us at any time to access and control your Personal Data, for example, changing or correcting your account settings, deleting your Personal Data from our database.

In some cases, we may decline the request if we have reasonable grounds to believe that the request is fraudulent, unfeasible, or may jeopardize the privacy of others.

9. International Transfers of Your Personal Data

You may access the Service from most anywhere in the world and are subject to the local laws of your jurisdiction. By accessing the Service and engaging with our products and services, you acknowledge that your Personal Data may be collected and transferred from your local jurisdiction to other countries or regions.

10. Age of Consent

By using the Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the Service.

11. Privacy Policy Amendments

We reserve the right to change This Policy from time to time. The date at the top of This Policy is the date it was last updated and you are encouraged to review the Privacy Policy from time to time to ensure that you continue to agree to have your Personal Data collected, used, and disclosed in accordance with the current terms. If you continue to use the Service provided by us, you will be deemed to have accepted our updated Privacy Policy.

12. Notification and Delivery

All notifications under This Policy can be made through page announcements or emails; the notifications are deemed to have been delivered to the recipients on the date of delivery.

Questions about This Policy, please contact us via email: coco@wandisplay.com (support@iwanfit.com).

Frequently Asked Questions

PAYMENTS:

How do I make my payments at www.iwanfit.com?

You have multiple payment options:

- All credit and debit cards

- All wallets, such as PayTM, Amazon, Airtel, PhonePe, Freecharge, Mobikwik & Jio.

- Credit Card EMI options (3, 6, 9, 12 months)

Are there any hidden charges when I make a payment?

No, there are no hidden charges. All listed prices are inclusive of all taxes. We provide free shipping on all orders.

RETURNS & REPLACEMENTS:

What is the procedure after replacement has been placed?

If a replacement has been requested, then we will send you an email explaining the complete process. It will be initiated after we receive the original item from you.

When are returns acceptable?

Delayed delivery of the product

Wrong product received.

Damaged product received.

In such cases, we require that

- Items should not be installed or used.

-All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.

CANCELLATIONS:

How do I cancel my order?

You can cancel your order by filling out this simple form HERE, before the item has been dispatched.

If the item has not been delivered, you may cancel the order by refusing delivery.

Your refund process will be initiated after we receive the original product from the courier.

How long will it take to complete the cancellation request?

SHIPPING:

What are the delivery charges?

There are no shipping charges for any orders at www.iwanfit.com

Why does the delivery date does not match with the delivery timeline?

Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.

What is the estimated delivery time?

Please allow 7 to 10 business days for your order to arrive.

Why does the estimated delivery time vary for different items?

What are you supposed to do if you haven’t received the invoice?

How to track your order?

This will tell you the approximate delivery time of your order and the current shipping status.

What if the item is damaged or you want a replacement?